Waggon Way Reservations

Run the service.
Not the spreadsheet.

The Waggon Way reservation workspace: planner, bookings, guests, waitlist, communications and reporting in one calm operational view.

LIVE PLANNERGUEST CRMWAITLISTREPORTING

Staff portal

Welcome back

Sign in with your authorised staff email address and password.

Email address Password

Only active accounts authorised under Sites & Access can use this dashboard.

WAGGON WAYReservations

Current venue

WW

StaffAuthorised user

Silkstone Waggon Way

Planner

Reservation

New booking

Add a telephone or staff reservation.

Service statusQuick actions for the live service.

Table assignmentUnassignedThe system will keep table availability in sync.

Table allocationAutomaticThe system will auto-assign a suitable physical table unless staff choose tables manually.

Date Time Party size Duration (minutes)Staff only. Online bookings keep the venue default duration unless staff amend this booking. First name Last name Mobile Email Occasion Notes

Guest pre-orderAttach an approved menu and give the guest a private link to choose dishes before the booking.

Pre-order menus

Select one or more menus. Every selected menu will be available from the same private guest link.

Deadline before bookingdays

Create an approved menu under Menus & Pre-orders first.

Guest communicationOpen the booking conversation, send a message, and see customer replies here. Confirmation emails remain manual for staff bookings.

Guest conversation

Customer messages

Messages are sent from Waggon Way by email with a private reply link. Customer replies appear here.

New message

Online bookings

Turn off bookings?

Live service

Quick Walk In

Only a name and party size are needed. The system will protect the assigned table immediately.

Guest name Party size Duration (minutes)

Select one or more tablesTick as many physical tables as needed. Their combined capacity must cover the party size and every selected table is protected until the booking is completed. Virtual tables remain staff-only overflow and do not reduce online inventory.

Live table control

Change table

Tick one or more physical tables, use automatic allocation, or choose a virtual overflow table.

Live waitlist

Add guest

Add a walk-in or caller to the live queue.

Guest name Mobile Email Party size Quoted waitminutes Notes

Waitlist guest

Guest

Queue details

Quoted waitStaff notesClosing reason

Guest progress

Guest profile

Guest

VIP guest

Contact & recognition

First nameLast nameEmailMobileBirthdayPreferencesAllergies / dietaryAccessibility notesInternal notes

Booking history

Menus & Pre-orders

Create pre-order menu

Upload an existing menu and let AI read it, or add dishes manually. Review every dish, price, dietary tag and allergen before saving.

Menu name Default deadlinedays before Description

AI menu reader

Upload PDF, image, Word, text or CSV up to 12 MB. AI extracts starters, mains, desserts, prices, dietary labels and explicit allergens into an editable review.

Review menu itemsNothing is published until you save. AI suggestions must be checked by staff, particularly allergens.

Guest pre-order

Pre-order choices

Floor planner

Add area

Create a room or service area for the floor plan.

Area name Canvas width Canvas height

Floor planner

Add table

Add a table to the selected area, then drag it into position.

Table name Seats Shape Rotation Width Height Notes

Floor planner

Add table combination

Select the tables that can physically be joined.

Choose at least two tables.

Combined capacity Available for allocation

Capacity defaults to the total seats across the selected tables. Lower it if the real joined layout safely seats fewer guests.

Run the service.Not the spreadsheet.

Welcome back

Run the service.
Not the spreadsheet.